Frequently asked question · Bookings and cancellation
Do I pay when I book?
Yes, payment is online: instant PIX or card.
Paying upfront is what turns the booking into a guarantee: the spot is held for you and the rate calculated from your dates is locked in. Without payment, the booking is not completed.
How to pay
- PIX: instant confirmation, ideal for anyone booking close to the travel date.
- Visa or Mastercard: up to 12 interest-free installments, on the total booking amount.
- Boleto: available through Mercado Pago in the online booking.
Processing is handled by Mercado Pago, and card details are not stored by Bandeira Park. After payment, the confirmation arrives by e-mail with the access instructions for the location.
What the amount covers
The amount paid covers the stay for the dates entered — the daily rate is counted in 24-hour periods from the drop-off time — and any extras you have added, such as a car wash for R$ 35,00 or travel insurance for R$ 19,99. The car wash can also be booked on arrival, if you decide on the spot. The shuttle at Guarulhos, Viracopos and Confins and the Tokio Marine insurance of R$ 1.000.000 are already included and carry no extra charge.
If the trip changes, the money is not locked up: canceling 3 or more days in advance, the refund is 90%; up to 48 hours before, 40%. A change of dates is arranged on the location's WhatsApp.
Businesses
Companies with a corporate account do not need to pay stay by stay: the month's trips are consolidated on a single boleto at the end of the month. The RPS receipt comes out on the spot, at the counter, and the invoice (nota fiscal) follows right after. Agreements are set up with the call center, at (11) 3017-5808.