Frequently asked question · Bookings and cancellation
How do I make a booking?
In 1 minute, at bandeirapark.online: choose the location, the dates and the spot type, and pay online. The confirmation arrives by e-mail.
The bandeirapark.com.br site is the institutional one; the booking itself is made in the bandeirapark.online app, which serves all five locations. The flow is the same for all of them.
Step by step
- Choose the location: Guarulhos, Congonhas, Viracopos, Confins or Tietê Bus Terminal.
- Enter the drop-off and pickup dates. The final price appears right away, with the discount tier for those dates already applied.
- Choose the spot type available at that location: covered, uncovered, Vaga VIP or Tranca e Leve a Chave (lock and keep your key).
- Add extras if you like: car wash for R$ 35,00, valet for R$ 25,00, VIP shuttle for R$ 80,00, travel insurance for R$ 19,99.
- Pay with PIX or card (Visa and Mastercard, up to 12 interest-free installments).
Have the registration details at hand: name, e-mail, phone and, for the vehicle, license plate, model and type. Payment is processed by Mercado Pago, and card details are not stored by Bandeira Park.
After booking
The confirmation arrives by e-mail with the access instructions for the location. It is required at drop-off — show it on your phone or printed. Keep the booking reference number: it is what identifies the booking in any contact, including a cancellation.
A few rules so there are no surprises: the booking is personal and non-transferable; if the car changes, tell the location at least 48 hours in advance so the license plate can be updated; the daily rate is counted in 24-hour periods from the drop-off time, and daily rates left unused because of an early pickup are not refunded.
Confins opens October 1, 2026 and is already taking bookings for drop-offs from that date. If you get stuck at any step, the call center (11) 3017-5808 is available 24 hours a day.