Frequently asked questions
The most searched-for answers about prices, shuttle, security, bookings, locations, business services and Clube Bandeira — all in one place. Every question has its own page with the full answer.
28 questions7 topics
Prices and payment
How much does parking at Guarulhos Airport cost?
Online daily rate from R$ 7,98 (uncovered) or R$ 9,58 (covered). Uncovered: R$ 18,49/day for 1 day, R$ 13,31/day from 7 days, R$ 10,18/day from 17 days and R$ 7,98/day from 30 days.
How much does parking at Congonhas Airport cost?
Online daily rate from R$ 17,06, in a covered basement spot (the only type): R$ 32,54/day for 1 day, R$ 28,47/day from 7 days, R$ 21,77/day from 17 days and R$ 17,06/day from 30 days.
How much does parking at Viracopos Airport cost?
As of June 2026, the online daily rate at VCP starts at R$ 7,98 from 30 days — the same value as GRU — with R$ 13,31/day from 7 days and R$ 10,18/day from 17 days.
Why book online?
Booking online guarantees your spot and locks in your rate at checkout, and the discount for longer stays is applied automatically. At GRU, for example, the uncovered daily rate goes from R$ 18,49 for 1 day to R$ 13,31/day from 7 days and R$ 7,98/day from 30 days.
Which payment methods do you accept?
PIX, Visa and Mastercard, with up to 12 interest-free card installments.
Is there a long-stay discount?
Yes, automatically: the daily rate drops by tier (at GRU/VCP, from R$ 18,49 down to R$ 7,98/day from 30 days on). For longer stays, confirm with the call center.
Shuttle and access
Is the shuttle free?
Yes, at Guarulhos, Viracopos and Confins: 24 hours, every day, with no luggage limit and no fee. At GRU it serves Terminals 1, 2 and 3.
How long does the shuttle take and how often does the van leave?
The ride takes up to 10 minutes; vans every 20–25 minutes; average wait of 12–13 minutes. The vans are air-conditioned Mercedes-Benz Sprinter XL.
How does the return work when I land?
Call or message the location on WhatsApp (GRU: 11 94772-4436 / +55 11 92137-6719 · VCP: 19 3265-5208 / +55 19 97829-2777 · CNF: call center 11 3017-5808) and the van picks you up at the terminal.
Does Congonhas have a shuttle?
No — because it doesn't need one: the parking is ~300 m from the terminal, a ~5-minute walk through the covered tunnel (open 24 hours, with escalators).
How early should I arrive?
We recommend arriving at the parking lot 30–45 minutes before your check-in time.
Security
Is it safe to leave my car with you?
Yes: Tokio Marine insurance of R$ 1.000.000 per vehicle included, zero robberies or thefts in more than 20 years of operation, license plate recognition on every vehicle, cameras with continuous recording and 24-hour patrols.
What happens if the car is damaged?
The R$ 1.000.000 insurance covers robbery, theft and damage — and the track record is 100% of claims resolved. The vehicle's condition is documented at check-in with photos and a checklist.
Who keeps the car key?
You choose: with Tranca e Leve a Chave (GRU and VCP, +20%) the key travels with you; with the Vaga VIP, the licensed valet keeps it. At Congonhas, the valet parks the car in the basement.
Is the car kept under cover?
At Congonhas, always (100% basement). At GRU, VCP and Confins, you choose covered or uncovered.
Bookings and cancellation
How do I make a booking?
In 1 minute, at bandeirapark.online: choose the location, the dates and the spot type, and pay online. The confirmation arrives by e-mail.
Can I cancel my booking? How does the refund work?
Yes: 90% refund when you cancel 3 or more days before drop-off; 40% up to 48 hours before; no refund in case of no-show. Details at /politica-de-cancelamento.
Can I show up without a booking?
You can, subject to spot availability — but only an online booking guarantees your spot and your rate.
Locations
Where are the locations?
GRU: Av. Novo Brasil, 954, Guarulhos · CGH: R. Vieira de Morais, 2110, Campo Belo · VCP: R. Antônio Luchiari, 1100, Campinas · Tietê: R. Voluntários da Pátria, 654, Santana · CNF: Rodovia MG-010, Km 26,5, Vespasiano – MG.
Which location should I choose?
Based on your departure point: GRU, CGH, VCP or, in Belo Horizonte, CNF. For the bus terminal and events at Anhembi/Expo Center Norte, the Tietê location.
Are you open overnight and on holidays?
Yes: 24 hours, every day of the year, at all five locations.
Business
Do you issue invoices?
Yes: an RPS receipt on the spot, at the counter (ready for reimbursement), and the invoice (nota fiscal) issued right after.
How does it work for companies?
Corporate registration, monthly boleto billing, tailor-made agreements and monthly plans for those who fly every week. Call center: (11) 3017-5808.
Clube Bandeira
How does Clube Bandeira work?
After every 5 stays, the 6th is free — the entire stay — valid at GRU, CGH and VCP, with automatic, free enrollment.
What is Clube Bandeira Plus?
The premium subscription (plans from R$ 59,90 to R$ 1.000,00/month) with the exclusive right to valet at the boarding gate at all 3 airports. Subscribe via the call center at (11) 3017-5808.
What happened to the points program?
It was replaced by Clube Bandeira on July 1, 2026.
Didn't find your answer?
Call us at (11) 3017-5808 or message us on WhatsApp — 24/7 service, every day.