Frequently asked question · Guarulhos Airport (GRU)
Is it safe to leave the car for several days near Guarulhos Airport?
Yes: the Tokio Marine insurance of R$ 1.000.000 per vehicle covers the whole stay, and the GRU location has 32 cameras, license plate recognition and 24-hour patrols, with zero robberies or thefts in more than 20 years.
Yes. At Bandeira Park in Guarulhos (GRU), protection does not shrink with the number of days: the Tokio Marine insurance of R$ 1.000.000 per vehicle, against robbery, theft and damage, applies for the whole stay, whether a weekend or a month. It is included in the rate, with no sign-up and no extra charge.
What protects the car at the location
- 32 Intelbras infrared cameras with continuous recording, covering about 90% of the lot.
- Automatic license plate recognition (LPR) on every vehicle that comes in.
- 24-hour patrols, concertina-wire fencing and lighting.
- Documented check-in, with photos and a checklist of the car's condition.
During a long stay
If you would rather nobody touches the car, choose Tranca e Leve a Chave (lock and keep your key): you park near the front desk, lock the car and take the key with you on the trip. With the Vaga VIP, by contrast, the valet keeps the key. For several weeks, the covered spot protects the paintwork from sun, rain and hail; insurance and monitoring are the same for both spot types.
The track record
In more than 20 years of operation, since December 2, 2005, the network's record is zero robberies or thefts, and 100% of claims of any kind have been resolved. On Reclame Aqui there are about 60 complaints in two decades, all answered, with more than 100,000 customers a month passing through the network.
On your return
The car is compared with the photos and checklist from drop-off. Check everything before you leave and point out any difference at the front desk, right then: that is how a claim is opened. The location's phone, (11) 94772-4436, and the call center, (11) 3017-5808, answer 24 hours a day.