How does the return work when I land?

The return shuttle has no fixed schedule: it leaves when you call. That is why the right moment to call or message is after collecting your bags, not when you land — that way the van arrives while you walk to the exit, and nobody waits on either side.

Step by step

• Collect your bags and go to the arrivals area of your terminal.
• Call or message the location on WhatsApp. At Guarulhos, say which terminal you are at (1, 2 or 3); the van picks you up there.
• Wait for the van at the agreed point; the ride back takes the same minutes as the ride out — up to 10 at Guarulhos, about 6 to 7 at Viracopos, about 15 at Confins.
• At the parking lot, the car is handed over and its condition is compared with the photos and checklist made at check-in.

The service runs 24 hours a day, so a flight landing at 3 a.m. follows the same routine. There is no fee for the return trip, and no luggage limit.

Confins and the locations without a van

Confins opens October 1, 2026 and has not yet published its own phone or WhatsApp; until then, the call center (11) 3017-5808 arranges the van on your return. At Congonhas and Tietê there is nothing to call: you get off and walk to the car — 5 minutes through a covered tunnel at Congonhas, 4 minutes to the Tietê location.

If you booked a car wash, the car will be ready when you land. Clube Bandeira Plus subscribers, and anyone who booked the one-off valet at Guarulhos, get the car back at the terminal itself, without going through the van.