Frequently asked question · Bookings and cancellation
Can I cancel my booking? How does the refund work?
Yes: 90% refund when you cancel 3 or more days before drop-off; 40% up to 48 hours before; no refund in case of no-show. Details at /politica-de-cancelamento.
The deadlines count from the drop-off date given in the booking, not from the flight date. In practice: cancel a week ahead and you get 90% of the amount paid; cancel at the last minute, up to 48 hours before drop-off, and you get 40%; simply not show up and you get nothing.
How to request it
Cancellations are requested through the official channels — call center (11) 3017-5808, the location's WhatsApp or e-mail atendimento@bandeirapark.com.br — quoting the booking reference number, which is in the confirmation you received by e-mail.
If your flight changed and you want to keep the trip on other dates, do not cancel: talk to the location on WhatsApp and ask to change the dates. And since the booking is personal and non-transferable, you cannot pass it on to someone else instead of canceling.
What is not refunded
- Daily rates left unused because of an early pickup: if you come back before the planned date, the remaining days are not returned.
- The travel insurance amount (R$ 19,99), when purchased.
Travel insurance, on the other hand, changes the rule for everything else: if you add it to the booking, the booking is refunded in full in case of a travel mishap, such as a cancellation or a delay. For anyone booking months ahead, it is a way to protect the whole amount for R$ 19,99.
A note on payment: the amount was processed by Mercado Pago, by PIX or card. If you have a question about a request you already made, the call center is available 24 hours a day, every day.