Frequently asked question · Bookings and cancellation
Can I change my booking dates?
Contact the location via WhatsApp.
Flight changed, trip extended, coming back early: in every case, the change is arranged directly with the location where the booking was made, and the fastest channel is WhatsApp. Keep your booking reference number at hand — it is in the confirmation e-mail.
Contacts by location
- Guarulhos: WhatsApp +55 11 92137-6719 or phone (11) 94772-4436.
- Viracopos: WhatsApp +55 19 97829-2777 or phone (19) 3265-5208.
- Congonhas: phone (11) 3582-2007 or WhatsApp +55 11 92137-6719.
- Tietê Bus Terminal: phone (11) 3562-1549 or WhatsApp +55 11 92137-6719.
- Confins (opens October 1, 2026): call center (11) 3017-5808, until the location publishes its own number.
Service runs 24 hours a day, every day, so a change in the middle of the night, when you are already at the airport, is also sorted out on the spot.
What changes with the dates
The daily rate depends on how many days you stay: from 7, 17 and 30 days the per-day rate drops. When you change the dates, confirm with the location the amount for the tier that matches the new period. It pays to give notice before traveling, not on the way back: daily rates left unused because of an early pickup are not refunded.
Other changes go through the same channel. Changing the car or the license plate: give at least 48 hours' notice. There is no change of holder — the booking is personal and non-transferable. If you would rather cancel than change, the policy is a 90% refund 3 or more days in advance and 40% up to 48 hours before drop-off.
If the flight was canceled and you added travel insurance (R$ 19,99) to the booking, the booking is refunded in full — in that case, talk to the location as well.